About Us
At FrostLine Air & Refrigeration PMB, we’re all about keeping things cool—literally and reliably. Based in Pietermaritzburg, we’ve spent years building a reputation for delivering dependable refrigeration and air conditioning solutions to homes, small businesses, retail shops, and large industrial clients across the region. We’re not a faceless company; we’re local, hands-on, and passionate about what we do. Our work isn’t just about machines—it’s about people, comfort, safety, and long-term service.
From fixing a faulty cold room to installing air conditioning units that won’t give up during the peak of summer, we understand the importance of fast, honest, and practical service. We’re technicians by trade, but more than that—we’re committed problem-solvers who treat each job like it’s our own home or business on the line. We don’t believe in shortcuts or surprise charges. What we promise is what we deliver, and we make it a point to stick around for the long haul.
We’ve worked in homes, supermarkets, butcheries, hospitality venues, and warehouses. Whether it’s a single split unit or a complex walk-in cold room system, our team is well-trained, experienced, and equipped to handle it. Our roots are in Pietermaritzburg, and we understand the climate, the load shedding headaches, and the day-to-day challenges our clients face.
Our Services
Air Conditioning Installation & Servicing
Whether you’re looking to cool down a single room or an entire office space, we provide air conditioning solutions that actually work. We install everything from residential split units to multi-head systems and commercial HVAC systems. Every unit we install is sized and selected based on the specific space, so you’re not left sweating in summer or freezing in winter. Once installed, we also offer routine servicing and gas refills to ensure your system performs optimally throughout the year.
Fridge & Freezer Repairs
Fridge not cooling? Freezer icing up? We know how frustrating and costly that can be—especially for businesses relying on cold storage. We repair domestic and commercial fridges, chest freezers, undercounter bar fridges, and upright freezers. Our technicians diagnose the problem onsite and carry a wide range of common parts, so most repairs can be done on the spot.
Cold Room Installation & Maintenance
Cold rooms are the heartbeat of many businesses. At FrostLine, we custom-build and install cold rooms designed to meet your specific size and temperature requirements. Whether you run a restaurant, butchery, or flower shop, we ensure your cold storage stays reliable and energy-efficient. We also handle breakdowns quickly because we know every minute counts when perishables are involved.
Refrigeration for Commercial Clients
We offer full refrigeration services to supermarkets, bottle stores, convenience shops, and other commercial clients. From display fridges and deli counters to large-scale refrigeration systems, we handle installation, repair, and ongoing servicing. We also assist with redesigning outdated systems to reduce electricity costs without compromising cooling capacity.
Aircon Re-Gassing & Leak Detection
Losing cooling power? Your unit might need re-gassing. Our technicians will check refrigerant levels and re-gas the system only if necessary. We also conduct proper leak testing and offer long-term solutions—not just a quick top-up.
Routine Maintenance Contracts
We offer affordable maintenance contracts for businesses that want peace of mind. These contracts include regular checks, cleaning of filters and coils, and priority support. Scheduled servicing prevents costly breakdowns and keeps your systems running efficiently.
Why Choose FrostLine?
We’re not here for a quick buck—we’re here to build long-term relationships with our clients. When you call us, you’re speaking to someone who actually works in the field, not a call centre miles away. We know our clients by name, and many have been with us for years. They trust us because we show up on time, do what we say, and don’t inflate costs.
We’re big on transparency. If a unit needs a small part replaced, we’ll tell you. If we think it’s more cost-effective to replace an old system, we’ll explain your options without pressure. We’ve had too many clients come to us after dealing with companies who overcharge, disappear, or leave half-finished jobs. That’s not how we work.
Our team is made up of skilled, certified technicians who have hands-on experience in everything from compressor replacement to thermostat calibration. We don’t subcontract, and we don’t send out junior staff alone. Every job gets the attention it deserves.
We also understand the urgency of refrigeration and cooling failures. That’s why we respond quickly, even after hours. We don’t leave our clients stranded when their cold rooms are failing or their aircon units are leaking. We treat every call with urgency—because downtime can mean lost stock, lost money, or simply unbearable discomfort.
Frequently Asked Questions
Do you offer same-day service?
Yes, we do our best to respond the same day, especially for urgent jobs like cold room breakdowns or fridge failures. Call early in the day to increase your chances of a same-day slot.
How much does air conditioning installation cost?
It depends on the size of the unit and the space. A single split system installation for a bedroom starts around R4,500, but we’ll always come out to do a proper quote so you know exactly what you’re paying for.
Do you supply air conditioners or just install?
We do both. We work with trusted brands and can supply units at competitive prices. If you’ve already bought your own unit, we’re happy to install it as well.
Can you repair an old cold room?
Yes, we regularly repair and upgrade older cold rooms. Whether it’s a fan motor issue, insulation problem, or compressor failure, we’ll assess the condition and let you know what can be repaired and what should be replaced.
Do you offer warranties?
Absolutely. All our installations come with workmanship guarantees, and we honour the manufacturer warranties on all parts and units we supply.
Do you work on weekends?
We’re open on Saturdays and offer after-hours emergency support if needed. If it’s urgent and cold storage is at risk, we’ll make a plan.
Do you offer maintenance contracts?
Yes, we do. These contracts are popular with shops, restaurants, and other commercial clients. They help keep systems running smoothly and reduce the chance of unexpected breakdowns.
